All of our products have a 100% satisfaction guarantee. If you are not happy with your non-customized product purchase within 30 days of receipt, we will give you your money back. Bulk orders over $50 will require a return. Customized items may be replaced. If you receive an incorrect item, a broken item, a misspelling, or some other goof on our part, we'll be happy to replace it for you. On top of all that, we have a 1-year warranty on manufacturer's defects, labels, and any other possible malfunctions, and we'd send a replacement right away. If you happen to drop and break a pump or a glass bottle, well that's on you, of course! But we can give you a discount on a replacement to get back to working order. To contact us, for best results email us at firstname.lastname@example.org, or you may call us at 310-214-9364.